Warranty Info

Your Warranty

Like purchasing a new vehicle, when you purchase a new home, you are provided with a warranty. There are several different stages to this seven year warranty.

PDI

Commonly referred to as the PDI, your pre-delivery inspection is the final inspection prior to taking possession of your home. This usually occurs within the final week before possession, between the hours of 9am-1pm Monday - Friday (excluding holidays). At the PDI, Greene Homes representatives will guide you (or your designate) through the inspection of your home. During this inspection you will be asked to identify any damaged, incomplete, or missing items, or anything which is not operating properly.

This is also your chance to ask questions about the features and systems of your new home. During this inspection many things will be explained to you in detail such as the operation of your furnace and our representatives will be giving you suggestions on making your home more comfortable for you to live in. While we are responsible for any defects in the craftsmanship of your home, it is your responsibility to maintain your home. We highly recommend that you read the homeowner’s manual before attending your PDI. This manual explains our obligations as the builder as well as your obligations as the homeowner.

EMERGENCY

After you move into your home, there are a few different stages for warranty purposes. If at any time you have an emergency situation, you must contact our office by email or phone, as well as the appropriate emergency contact given to you in your homeowner’s manual. If you are contacting our office after hours, please leave a message. We check messages often, and will return your call as quickly as possible. After calling the emergency numbers, it is your responsibility to prevent as much secondary damage as possible.

The following constitutes an emergency situation:

complete loss of heat (between Sept. 15th and May 15th)(except when due to the failure of the municipality or utility company to provide the service)
gas leak (except when due to the failure of the municipality or utility company to provide the service)
total loss of electricity(except when due to the failure of the municipality or utility company to provide the service)
total loss of water supply(except when due to the failure of the municipality or utility company to provide the service)
total sewage stoppage(except when due to the failure of the municipality or utility company to provide the service)
plumbing leakage that requires complete water shutoff
major collapse of any part of the home’s interior or exterior structure
major water penetration on the interior walls or ceiling
a large pool of water inside the interior of the home
any situation where the home is uninhabitable for health and safety reasons

Warranty

After your PDI, you will have three opportunities during the first year to request warranty work on your home. We will accept a warranty request form in writing on the following timelines: 30 days after possession, 6-9 months after possession, 1 year anniversary. This list must be submitted in writing to our office.

Please note that in order for any service items to be addressed we will require access to your home, with an adult present during regular business hours Monday to Friday.